Terms & Conditions

Cancellation & Refunds (Services)

  1. A client may change the date of sessions using the , e.g. a web booking scheduling system or via email with up to 24 hours’ notice.
  2. Cancellations with less than 24 hours’ notice will result in the client being liable for the cost of the missed session.
  3. Fees paid are non-refundable after any session/treatment.

Refund & Returns (Products)

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: Products can be returned only in the country in which they were originally purchased.

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for the shipment of repaired or replaced products to the customer and the customer will be responsible for the return shipment of the product to us.

Domestic Shipping

Shipment processing time: All orders are processed within 7 business days. During festive seasons/weekends/bank holidays the company is experiencing a high volume of orders, please expect delays. You can email hello@wellbeing-cloud.com to receive updates on your order.

Shipping rates and delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation and order tracking: You will receive your tracking number when the order is dispatched.

Customs, duties, and taxes: Wellbeing Cloud is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: Wellbeing Cloud is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy: We ship to all countries.